Your privacy is our responsibility at bee25

bee25 ("we", "our", or "platform") places the highest importance on your personal privacy. This privacy policy explains what types of information we collect when you use bee25's website, mobile platform, or other services, how we use that information, and how we keep it secure.

This policy applies to all of our users — whether you are a registered member or a general visitor. By continuing to use bee25's services, you are considered to have given your consent to the terms of this privacy policy. Please read this document carefully in full.

Information you provide directly

When you create an account on bee25, conduct transactions, or contact our support team, we may collect the following personal information:

• Full name and username
• Date of birth (for age verification purposes)
• Email address and mobile number
• Password (stored in encrypted form)
• Financial information — such as the last four digits of your bKash, Nagad, Rocket, or Upay account number
• Documents required for identity verification (KYC)

Automatically collected information

While you use bee25, our technical infrastructure automatically records the following technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Page location (session) and login duration
• Data obtained from cookies and similar tracking technologies
• Information on which pages of the site you visited and for how long

Gaming activity information

To improve your gaming experience and ensure responsible gaming, bee25 records the following information:

• Game history — which games you played and for how long
• Deposit and withdrawal amounts and times
• Bonus redemption and wagering progress information
• Account limit settings or self-exclusion requests

bee25 uses collected personal information for the following legitimate purposes:

• Account management: To complete registration, login, and account verification processes.
• Payment processing: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer service: To provide 24/7 support in resolving your questions or issues.
• Security and fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
• Responsible gaming: To monitor gaming behavior and provide support to at-risk players.
• Service improvement: To analyze user experience and further improve the platform.
• Age verification: To ensure that only users aged 21 or above can use the service.
• Legal compliance: To comply with applicable laws and regulations.

What we do not do

bee25 never sells your personal information to third parties. We do not transfer your information to any advertising network or data broker.

Limited sharing scenarios

Limited information sharing may occur in the following specific circumstances:

• Payment processors: With payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction.
• Technology partners: With software providers who assist in operating the bee25 platform — under strict confidentiality agreements.
• Legal obligations: In response to a court order or an official request from a competent legal authority in Bangladesh.
• Security and protection: To assist in investigating fraud, deception, or other unlawful activity.

Outside of the above circumstances, bee25 will not disclose your information to anyone without your explicit written consent.

What cookies are and why we use them

Cookies are small data files stored on your device. bee25 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform. Without these, the site does not work properly.
• Functional cookies: To remember your preferred language and settings.
• Analytics cookies: To understand which parts of the site are used most — this information is collected entirely anonymously.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some bee25 services to not function properly.

bee25 applies industry-standard security measures to keep your personal information secure:

• SSL/TLS encryption: All data connections between your browser and our servers are encrypted. When you see the lock icon (🔒) in the address bar, your connection is secure.
• Encrypted database: All stored sensitive information is held on servers in encrypted form.
• Regular security audits: Our systems are regularly tested by third-party security experts.
• Access controls: Only authorized staff can access user information for specific, defined purposes.
• Data minimization principle: bee25 collects only the information genuinely needed to provide the service.

bee25 retains personal information for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

• Active accounts: All relevant information is retained for the duration the account remains active.
• Closed accounts: Even after an account is closed, information relating to financial transactions and identity verification may be retained until applicable legal obligations are met.
• Log files: Technical logs are generally deleted automatically after a set period.
• Dispute resolution: Information related to an ongoing dispute or investigation will be retained until that matter is finally resolved.

bee25 believes you should have full control over your own information. Accordingly, the following rights are ensured for you:

• Right to access: You have the right to request to know what information about you is stored at bee25.
• Right to correction: You may request that incorrect or incomplete information in your account be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, where legal obligations exist, immediate deletion of all information may not be possible.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Withdrawal of marketing consent: You may withdraw your consent to receive our promotional messages at any time.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will verify your request and do our best to resolve it as quickly as possible.

bee25 is a service for adults only. This platform is for users aged 21 or above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If we determine at any point that a user is a minor, their account will be immediately suspended and steps will be taken to delete the collected information. If you believe a minor is using bee25, please contact us.

bee25 may update this privacy policy from time to time. The policy may change as a result of service improvements, legal changes, or the adoption of new technologies.

For any significant changes, we will notify you in advance by email or through a notification on the platform. The date of the updated policy will be shown at the top of the page under the "Last updated" section.

If you continue to use bee25's services after changes are made, it will be assumed that you have agreed to the new policy. If you do not agree, you may request that your account be closed.

bee25 processes personal information in accordance with applicable international data protection standards. The legal basis for our data processing is as follows:

• Contractual necessity: Processing information required to enter into and perform a service agreement.
• Legal obligation: Ensuring compliance with applicable laws and regulations.
• Legitimate interests: Conducting legitimate activities such as fraud prevention, security assurance, and service improvement.
• Consent: Relying on your explicit consent for marketing communications and non-essential cookies.